Form GS-02 · Getting Started

Setting up your account.

Getting your Fetcher account ready takes about five minutes. This guide walks through every setting that matters before you send your first request.

Step by step

  1. 1
    Verify your email
    Check your inbox for the verification email from Fetcher. Click the link inside. Verification prevents your client emails from landing in spam — don't skip this step.
  2. 2
    Set your workspace name
    This is the name your clients see in the From field of every email Fetcher sends. Use your firm name or your own name — whatever your clients will recognize immediately. You'll find this at /dashboard/?v=account.
  3. 3
    Upload your logo
    Upload a PNG or JPG logo. It appears at the top of every client-facing upload portal and in emails where your branding is enabled. Keep it under 2 MB for best results.
  4. 4
    Set your primary brand color
    Pick the main color from your brand. Fetcher uses it as the accent color on buttons and highlights in the client portal. A hex code or color picker — both work.
  5. 5
    Configure your email sender name
    The sender name is what appears in the From line of reminder and notification emails. It defaults to your workspace name but you can set it to an individual's name or a role like 'Documents Team'.
  6. 6
    Check notification preferences
    Decide how you want to be notified when a client uploads. Options include instant email notifications, in-app only, or a daily digest. Find this under /dashboard/?v=account, then Notifications.

What you can change later

Everything set here can be updated at any time without affecting requests already sent. Logo and color changes take effect on new upload portals immediately. Sender name changes apply to all future emails from that moment on.

Trial accounts have full accessDuring your 14-day trial, all account and branding features are fully available. There is nothing locked behind a plan upgrade during the trial period.
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