Time to completion.

Time to completion measures how long it takes from the moment you send a request to the moment all required items are uploaded. It's the most useful metric for planning realistic timelines with clients and in your matter management calendar.

How it's calculated

For each closed request, Fetcher measures the number of calendar days between when the invitation email was sent and when the last required item was uploaded. The average across all closed requests in your selected date range is the number displayed in your Reports dashboard.

Reading the distribution

In addition to the average, the Reports view shows a simple histogram of completion times: how many requests were completed in 0-3 days, 4-7 days, 8-14 days, and so on. This distribution tells a more complete story than the average alone. A bimodal distribution (many fast completions and many slow ones) often means you have two types of clients who respond very differently — and may benefit from different reminder sequences.

How to use this data

• Set deadlines based on your real average — if your average completion time is 9 days, set deadlines 12-14 days out to give a reasonable buffer while maintaining urgency.
• Identify which request types take longest — filter by template type in the breakdown table to see if certain matter types have systematically slower completion. Address the underlying cause (item clarity, client communication, deadline setting).
• Track improvement over time — as you refine your item names, reminder sequences, and deadline habits, you should see the average time to completion decrease.